Returns & Exchanges

Due to the perishable nature of our BBQ products, we cannot accept physical returns; however, we are committed to ensuring you are 100% satisfied with your order. If your food arrives damaged or incorrect, please contact us within 24 hours of delivery for a replacement or full refund.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, please immediately check the temperature and condition of your vacuum-sealed meats and sauces to ensure they meet our quality standards.

• 2.
  Document the Issue

  If there is a discrepancy or damage, take a clear photo of the shipping label and the specific items in question to help us process your claim faster.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos within 24 hours of the delivery timestamp.

• 4.
  Resolution Process

  Our team will review your request and either issue a store credit, process a full refund to your original payment method, or ship a fresh replacement immediately.